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Epic Games Store now allows refunds 'for any reason'

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Epic Games has updated its store refund policy to bring it in line with Steam's "for any reason" refund policy: If you bought it from the Epic Store, you can claim a refund as long as the request is made within 14 days of purchase, and the game has less than two hours of playtime on it. 

"Any game your purchase through the Epic Games Store is eligible for a refund," the updated policy states. "If you receive a refund for a game, you will also receive a refund for all in-app and downloadable content purchases you made through the Epic Games store for that game, so long as that content has not been consumed, modified, or transferred." 

Preorders can be cancelled for a full refund at any time prior to release; after release of "any playable version of the game, including beta versions," the 14 days/two hours rule will apply.

You will not be given a refund for any game you've been banned from, however, nor will you get one if it's determined that you're "abusing" the policy, but Epic also clarified that if a recently-purchased game goes on sale, you can refund it and then immediately re-purchase it at the lower price: "We do not consider this to be refund abuse." 

The full Epic Game Store refund policy is here.

Andy Chalk

Andy has been gaming on PCs from the very beginning, starting as a youngster with text adventures and primitive action games on a cassette-based TRS80. From there he graduated to the glory days of Sierra Online adventures and Microprose sims, ran a local BBS, learned how to build PCs, and developed a longstanding love of RPGs, immersive sims, and shooters. He began writing videogame news in 2007 for The Escapist and somehow managed to avoid getting fired until 2014, when he joined the storied ranks of PC Gamer. He covers all aspects of the industry, from new game announcements and patch notes to legal disputes, Twitch beefs, esports, and Henry Cavill. Lots of Henry Cavill.